Shipping & Returns
CONTINENTAL U.S.A. ORDERS
Shipping (We Ship Worldwide)
All orders are shipped USPS (U.S. Postal Service) Priority with optional Express Mail delivery available. Shipping rates are calculated based on weight and destination during checkout. Most "in-stock" orders ship with-in 48 hours. Orders are shipped internationally anywhere in the world. Please be aware for orders outside the US, delivery times vary and you should expect delivery to take 2-3 weeks depending on your location. Please contact us at Shipping@Negash83.com if you require special shipping instructions other than what is offered on our site ex. UPS, Fedex ,DHL..
Once your order has shipped, you will receive an email from NEGASH with the subject line "USPS Tracking". Within this email will be your tracking number for your order. Visit the website www.USPS.com to track your order. In the top upper right corner of this page you will find a search box with the text "Search USPS.com or Track Packages". Type your Tracking Number here, then click the "Search" icon to the right or press "ENTER" on your keyboard. Once USPS enters your package into their system, you can then see the status of it.
Returns & Refunds
Within 72 hours (3 days) of receipt of shipment, you have the option to return goods and request a cash refund, Gift Card, or exchange the item(s) so long as the following criteria are met:
1. Footwear has not been worn or damaged
2. Items must be returned in their original box and/or packaging
3. You must provide proof of purchase and return shipping
Send the product with your original packing slip and proof of purchase, along with a note indicating whether you want to exchange the product (and if so, what other Negash product you want to order/exchange for) or refund request to:
33006 W.Seven Mile Rd
Livonia, MI 48152
Also send a email note to: Contactus@NegashDetroit.com
Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable. You are responsible for paying the costs of shipping return items.
Upon receipt of a valid exchange/refund claim during the 72-Hour Exchange/Refund Period, NEGASH will, in the case of an exchange, credit the purchase price of the exchanged product (exclusive of taxes and shipping/handling/insurance) toward the online order of an in-stock NEGASH product. In the case of a refund, NEGASH will refund the purchase price of the returned product (exclusive of taxes and shipping/handling/insurance) within 30 days of the receipt of the refund request to one of our gift cards and will be mailed to you..
NEGASH CLOTHING & FOOTWEAR reserves the right to decline any return or exchange where the product is not in "like-new" condition. Like-new means the complete product in the original carton with all included items and packaging, and without damage (including without wear and tear).
In-stock online orders generally ship within two business days after an order is received, therefore if you wish to cancel an order after it is already placed, it must be done within 24 to 48 hours after you order. ContactUs@NegashDetroit.com with your sales order number and your order will be cancelled and a refund will be processed and issued. Please be aware for all orders outside the US, there may be applicable shipping duties and fees for which NEGASH is not responsible.
In the case of unforeseen tragedies or weather conditions in your country, we will ship your product within one week of receipt of payment.